FAQs

What test are you using?
Our service uses a RT-PCR method to detect the RNA (ribonucleic acid) contained within the SARS-CoV-2 virus. We typically collect the sample by nasopharyngeal (throat and nose) swab. 

How is the Fit to Fly Covid 19 Test performed?
The PCR swab test involves a swab being taken from the back of throat and inside a nostril. The results are usually provided 24 hours after the laboratory receives them. The test is quick and simple to perform.

When should I take the test?
As we are providing COVID testing services to patients travelling to 50+ destinations, we are not able to advise about when travellers should take a test, as each country's testing requirements differ substantially and are constantly changing. We recommend reviewing the government website for your destination to understand their specific requirements. We do encourage travellers to book as early as they can within their travel window.

How long do the results take?
Our results are ready 24 hours after your test or 12 hours if you have selected the express service. Please bear this in mind when deciding when to have your test.

How will my results arrive?
Results are typically sent by email. The certification contains patient name, DOB and passport number.

Should I bring ID?
We will need your passport number for your Fit to Fly certificate so it is best to bring it with you to your appointment.

Are samples processed over the weekend?
Yes the lab is open over the weekend and will continue to analyse samples.

Does your test show the time the sample was taken?
Yes

What do my results mean?
There are 4 outcomes of your test:
Positive - You are infected with the SARS-CoV-2 virus. Please immediately follow PHE England guidance to isolate along with your household
Negative - You are not infected with the virus. Please continue to take sensible precautions
Inconclusive - Typically a borderline positive/negative result. You require retesting
Invalid - Occurs in 1-3% of samples. Typically (but not exclusively) this arises when insufficient human material is present on the swab sample, and is more frequent with home test kit samples. It can be mitigated by using our GP led testing service.

All outcomes are subject to laboratory fees and are non-refundable.